Bespin Global announced on the 6th that it has signed a business agreement with Kakao IT solutions development subsidiary DK Tech to enhance artificial intelligence-based contact center (AICC) technology and promote joint business.
With this agreement, the two companies will cooperate in various ways to develop and supply an AI contact center solution based on a large language model (LLM). They plan to link Bespin Global's 'HelpNow AI' and DK Tech's 'Kakao i Connect Center' to develop next-generation voice bot solutions utilizing generative AI technology. This solution focuses on implementing reliable customer service and maximizing corporate work efficiency. They also aim to combine their technological strengths to jointly promote the AI contact center business and expand its applications across various industries.
DK Tech possesses accumulated voice recognition (STT) and speech synthesis (TTS) technology developed over several years. Its real-time voice data processing technology and high-accuracy natural language understanding (NLU) can quickly handle complex customer requests, supporting a total of 19 languages, including Korean, English, and Chinese. DK Tech's AI contact center platform 'Kakao i Connect Center' provides an optimized solution for customer service and business communication using omnichannel-based conversational AI technology through the Kakao i platform. It also allows flexible adjustments to AI agent functions and applications according to corporate requirements.
Bespin Global's 'HelpNow AI' is an LLM-based AI agent platform that allows for the direct development and operation of optimized chatbots, callbots, voicebots, and AI assistants tailored to the characteristics of each field. It is utilized in various industries, including energy, education, public sector, manufacturing, tourism, and customer service.
Kim Gye-young, vice president of DK Tech, said, “I am pleased to collaborate with Bespin Global, which has expertise in both cloud and AI, to promote the AI contact center business. The combination of contact centers and generative AI-based voice bots will be an important step toward shaping the future of customer service,” adding, “We will set a new standard for AI contact centers based on our AI capabilities and contribute to the innovation of customer experience and maximizing corporate value.”
Heo Yang-ho, country representative of Bespin Global, stated, “I hope that this business agreement with DK Tech, which has excellent capabilities in voice recognition and synthesis, as well as natural language processing, will be an important catalyst for the growth of the AI contact center market,” also noting that “Bespin Global will continue to lead the AI-based digital transformation in various industries and take the initiative to strengthen the competitiveness of corporations and institutions.”