GS Retail-operated convenience store GS25 plans to provide stable payment services. This seems to be a response to the complaints made by GS25 franchise owners regarding sales losses due to payment errors that occurred on the significant occasions of Pepero Day and the end of the year.
According to the retail industry on the 7th, payment system errors occurred at GS25 on November 11 and December 31 last year. Customers temporarily flooded the system, causing delays in payment methods such as GS Pay. A GS Retail representative noted, "We confirmed that some transaction processing was delayed as users concentrated at that time," and added, "We provided guidance on alternative payment methods such as credit cards that were available for processing at that time and resumed services after checking the payment system."
In response, the GS25 franchise owners' council stated that sales losses occurred due to the payment errors and delays that happened on those days. They indicated through a notice sent to headquarters that "sales losses amounted to 18,000 stores due to the payment system error on November 11, and while the headquarters promised to prevent recurrence, the same system error occurred exactly 50 days later on December 31," and demanded, "We call for the calculation of losses due to the errors and a compensation plan accordingly."
GS Retail promised to provide stable services within the payment system. A GS Retail representative said, "We will do our best to ensure stable services in the future to prevent payment system errors from occurring."