A Jeju Air employee at the Shinsegae Daegu branch of Gongcha drew public outrage for making inappropriate remarks to part-time workers regarding the tragedy at Muan International Airport. In response, Gongcha Korea issued an official apology.
On the 30th, Gongcha Korea expressed through its website, “We sincerely apologize for the discomfort and hurt caused by the inappropriate remarks that occurred at the Gongcha Shinsegae Daegu franchise. This was contrary to the fundamental values and ethics of Gongcha Korea, and we feel responsible for the great disappointment it caused to our customers.”
Earlier, a post claimed to be from a part-time worker who had received a Kakao message from a franchise cafe manager. In the Kakao message, the manager said, “You saw the plane accident today, right? I heard there are some kids going abroad during the vacation. If something happens, before sending a Kakao message saying 'find a part-time job,' send it to me first instead of to your parents.”
Gongcha Korea stated, “The investigation revealed that the incident stemmed from the inappropriate personal behavior of the franchise manager,” adding, “We are thoroughly reviewing this matter and are taking proper action against the relevant staff. We will strengthen our internal management system and prepare measures to prevent such incidents from happening again.”
Additionally, they conveyed their deep condolences to the victims and their families of the tragic accident that occurred at Muan International Airport, stating, “We sincerely offer our condolences to everyone affected by this incident.”
The Gongcha store manager at the Shinsegae Department Store in Daegu posted a handwritten apology, saying, “I sincerely apologize for causing concern to many due to the inappropriate behavior of our staff. This incident stemmed from my negligence as the manager, and I deeply reflect on this. I will do my utmost to thoroughly improve store operations and staff training to prevent recurrence.”
They also added, “I sincerely seek forgiveness from everyone hurt by this incident, and I will do my best to regain the trust of our customers,” reiterating, “I apologize once again.”