Jin Ok-dong, chairman of Shinhan Financial Group, emphasized on the 2nd, "Finance is an ecosystem that interacts based on trust from customers and society," adding, "Financial professionals should place the trust of customers as the highest value." Jin made these remarks while distributing his New Year's message on that day, stating, "Financial professionals must consider social value and sustainability."
Jin outlined three management directions for Shinhan Financial Group this year: establishing internal controls, creating differentiated customer value, and solving social issues through finance. He noted, "Last year, we focused on internal controls and made company-wide efforts, but there were shortcomings in meeting the expectations of customers and society," and added, "This year, I will ensure that a more practical internal control system operates by closely examining management supervision, evaluation, and monitoring overall, and I will enhance the ethical awareness of employees."
Jin mentioned differentiated customer value, stating, "We will pursue fundamental innovation from the customer perspective," and pledged, "We will improve speed quickly and simplify procedures to enhance customer convenience." He further noted, "We will increase the supply of green finance and transition finance to contribute to the shift toward a low-carbon economy. We will also seek practical solutions to the low birthrate issue and make sincere efforts to support the younger generation."