Shinhan Life has reorganized from an existing system of 11 groups, 15 departments, 69 divisions, and 23 sections to 11 groups, 15 departments, 76 divisions, and 23 sections.
Shinhan Life noted on the 23rd that it has restructured its organization to further specialize its internal control and consumer protection functions and to provide more efficient and stable sales support.
This reorganization focused on the milestones for Lee Young-jong's third year as CEO, aiming for ▲ the proactive and practical establishment of a structure to enhance customer convenience ▲ ensuring the execution of differentiated strategies for strengthening insurance sales competitiveness by channel ▲ and enhancing business capabilities through advanced overall management systems.
First, the Customer Support Group was renamed to the Customer Innovation Group to prioritize customer satisfaction and convenience innovation. Under the Customer Experience Division, a CX Innovation Team was established to take responsibility for related tasks and lead innovations from the customer's perspective.
A new recruiting support section was established under the FC Business Team. A separate organization for product planning, offerings, and on-site training was newly created under the DB Business Group to strengthen product marketing and training functions.
The B2B Business Group has newly established a GA Division that oversees sales, marketing, and customer service to foster the growth of corporate insurance agency (GA) sales organizations, promoting the existing GA sales support section to a team level.
The Marketing Group has newly established a customer information management section under the Customer Strategy Chapter while transferring the DB Operations section under the Market Development Chapter to unify the operation and utilization system of the DB. The Strategic Planning Group has elevated the existing performance management section and the external cooperation section to teams to enhance contract value retention.
In line with the ethical compliance management policies, a complaints response section has been newly added under the CEO's direct organization, the Consumer Protection Team. A dedicated planning and audit section established within the Audit Team is responsible for continuously monitoring regulatory trends.
In personnel appointments for executives and managers, female leaders were actively promoted. The number of female managers, including department heads, increased from 24 last year to 35, expanding to 30% of all executives and department heads. The average age is 49 years, and the average age for team and section leaders remains similar to last year at 46 years.
◇ Executive Director
▲ Ahn Se-hoon, head of the Strategic Planning Group ▲ Kim Kyung-hoon, head of TFC Division ▲ Mo Dong-jin, head of the Actuarial Division ▲ Shin Soo-yeon, head of the ICT Division
◇ Department Head
▲ Park Eun-hee, head of the Digital Platform Team ▲ Lee Seung-soo, head of the LFC Sales Promotion Team ▲ Lim Jung-in, head of the Partnership Business Team ▲ Kim Hyun-jeong, head of the GA Service Team ▲ Ryu Yeon-ha, head of the Underwriting Assessment Team ▲ Heo Il-chan, head of the Performance Management Team ▲ Park Joon-soo, head of the External Cooperation Team ▲ Jeong Seong-hoon, head of the Value Analysis Team ▲ Son Myung-kyun, head of the Optimal Family Model Team ▲ Moon Gi-seok, head of the Senior Actuarial Support Team ▲ Kwon Byeong-yong, head of the Sales Development Chapter
◇ Section Manager
▲ Park Myung-ok, head of the Operations Service Section ▲ Kang Yong-min, head of the Recruiting Support Section ▲ Song Heung-seop, head of the Branch Support Section ▲ Ahn Bo-young, head of the Partnership Product Section ▲ Jeon Ji-min, head of the GA Risk Management Section ▲ Lim Hyun-jeong, head of the Customer Information Management Section ▲ Choi Min-ho, head of the Credit Management Section ▲ Heo Tae-yoon, head of the Complaints Response Section ▲ Lee Seung-won, head of the Planning and Audit Section
◇ Executive Director
▲ Park Jae-woo, head of the Customer Innovation Group ▲ Kim Min-ji, head of the Sustainable Growth Division
◇ Department Head
▲ Park Jae-hoon, head of the LFC Sales Promotion Team ▲ Bae Jae-il, head of the GA Sales Promotion Team ▲ Jang Hae-won, head of the CX Innovation Team ▲ Seong Hyo-min, head of the FC Business Team ▲ Kim Seung-taek, head of the Underwriting Planning Team ▲ Kim Jong-tae, head of the Efficiency Management Team ▲ Moon Ji-young, head of the SDGs Planning Team ▲ Lee Jeong-ho, head of the Finance Team ▲ Park Min-kyung, head of the DX Planning Chapter ▲ Park Jeong-seo, head of the Management Development Chapter ▲ Kim Dong-heon, head of the AI and Data Chapter ▲ Kim Kyung-wook, head of the Legal Team
◇ Section Manager
▲ Kim Chang-soo, head of the Customer Value Enhancement Section ▲ Jeong Kwang-young, head of the Product Education Section ▲ Kim Hyun-joo, head of the GA Solution Section