Starting next year, when using securities firms and savings banks, if one falls victim to voice phishing, they can utilize the autonomous compensation system.
The Financial Supervisory Service announced on the 11th that, since the beginning of this year, it has held over 30 meetings and practical work sessions with the second financial sector associations and the central association to implement the autonomous compensation system for non-face-to-face financial accidents starting Jan. 1.
To prepare for the implementation of the system next year, the Financial Supervisory Service established a compensation system by industry using responsibility-sharing standards for non-face-to-face financial accidents, including voice phishing. A manual related to procedures for compensation applications and reviews, along with operational standards by industry, was also created.
The applicants for autonomous compensation are consumers who have suffered financial damage due to non-face-to-face financial accidents, such as voice phishing, where personal information has been leaked and amounts have been transferred from their accounts by third parties. However, applications can only be made for accidents that occur after Jan. 1 of next year. The compensation amount will be determined by considering the financial company's efforts to prevent accidents and the extent of the consumer's negligence, excluding the amount refundable under the law on refunds for telephone fraud from the total damage amount.
Consumers can inquire at the consultation window of the financial company where the damage occurred to receive guidance on the applicability of the system and required documents, and can apply for compensation through branches. When applying, it is necessary to submit a compensation application form, confirmation of the incident from investigative authorities, and a statement of facts. After the financial company's accident investigation, a final compensation decision will be made, and this process will take more than three months.