Going forward, issuing resident registration certificates and booking public facilities on Naver and Kakao is expected to be possible with simple requests.
The Ministry of the Interior and Safety (MOIS) said on the 27th that it signed a business agreement with Naver and Kakao for innovation in public services based on AI agents.
Under the agreement, Naver and Kakao decided to apply artificial intelligence (AI) agent technology to public services. The goal is to implement a pilot service tentatively called "AI National Secretary" within the year. If so, public services that had been available only through separate government civil service websites such as Government 24 are expected to become accessible through familiar platforms like the Naver portal or KakaoTalk.
In the pilot service to open within the year, users are expected to be able to issue and submit electronic certificates such as resident registration certificates and reserve idle public resources such as public tennis courts (Share Nuri). After the pilot, the plan is to build a one-stop service that handles life and administrative tasks by life stage and, further, to advance to a stage that automatically processes public services tailored to individual circumstances and conditions.
Minister Yoon Ho-jung of the Ministry of the Interior and Safety (MOIS) said, "To realize an AI democratic government that people can feel in daily life, innovative technology and cooperation from the private sector are essential," adding, "With this agreement as a starting point, the government and the private sector will join forces to create a service environment where anyone can easily and conveniently use public services with a single word."