Shinhan Bank will help about 25,000 customers whose personal information was leaked in a hacking incident enroll in financial safety insurance and will offer discounted transaction fees.
According to the financial sector on the 10th, Shinhan Bank on the previous day sent a "compensation notice for information-leak customers" to 25,729 customers affected by the leak and outlined compensation that includes support for enrolling in financial safety insurance and fee discounts. The plan is intended to prevent secondary financial fraud against customers following the hacking incident in September and to ease the burden of financial transactions.
Shinhan Bank will support enrollment in financial safety insurance that covers up to 10 million won if financial fraud occurs to customers whose information was leaked. The bank will pay the full premium, and coverage runs from Sept. 29 this year to Sept. 28 next year. Claims can be filed through the integrated application (app) "Super SOL" of Shinhan Financial Group(055550) or at branches. Super SOL system development is scheduled to be completed next month, so claims can be filed only at branches this month.
Discounted fees for various financial transactions will also be offered for one year. The bank will waive counter remittance fees for transfers to other banks up to 50 transactions per month, and will waive Shinhan Bank ATM interbank transfer fees without limit. It will also offer a 30% foreign exchange rate discount and a 50% discount on foreign currency fees. The fee discount period runs through Nov. 8 next year. If hacking victims visit a branch, they can be served by dedicated staff at the VIP counter (Premier Lounge).
