Kookmin Bank said on the 18th that it would refund fees paid by consumers due to a system failure that occurred on the 17th.
Kookmin Bank stated in a notice on its website that "it will refund fees to customers who transferred money to other financial institutions through in-branch counters or automated machines due to the error that occurred on the 17th."
The refund targets are individual and self-employed customers, excluding corporations, who made transfers to other financial institutions through Kookmin Bank branches or automated machines between 9:40 a.m. and 11:30 a.m. on the 17th. Automatic refunds were processed to accounts from which fees were deducted the previous day, but financial consumers who paid fees in cash must visit the transaction location in person to verify their refund account.
From 9:40 a.m. to 11:30 a.m. the previous day, there were connection delays or outages on Kookmin Bank's Internet and mobile banking sites and applications for about one hour.
A Kookmin Bank official said, "The login transactions were temporarily delayed due to an unexpected increase in transaction volume," and noted, "We will do our best to prepare measures to prevent recurrence and provide stable services in the future."