The Korean Council for University Education (KCUE) and Uway Apply each issued an apology over the 2027 academic year college admissions rolling application "deadlock" incident and pledged to prevent a recurrence.
Lee Gi-jeong, KCUE president, said in a statement on the 14th, "When I think about the great anxiety and confusion that test-takers and parents, who have prepared for a long time for college admission, must have experienced at the final moment of application, I feel very heavy and deeply sorry."
Lee went on to say, "For test-takers who did not complete the application properly, we will work with the relevant universities, based on objective facts and verifiable materials, to establish reasonable and fair relief procedures," adding, "Our top priority will be to ensure that no test-taker suffers any unfair disadvantage due to this system failure."
Earlier, on the final day for rolling applications, on the 11th from 5:50 p.m. to 6:20 p.m., a system failure at the application agency Uway Apply caused some test-takers to be unable to properly complete their applications.
The Ministry of Education estimates that the number of affected test-takers could reach up to 1,200.
On the same day, Seong Yun-seok, CEO of Uway Apply, also issued an apology, saying, "We take this incident very seriously and will do our utmost to prevent a recurrence by thoroughly determining the cause and upgrading our emergency response system."