One civil servant spends 76 minutes a day on unnecessary document editing, such as kerning adjustments or creating complex tables. Forms made this way cannot be properly read by artificial intelligence (AI). From now on, we will use declarative expressions with clear subjects and predicates, and minimize unnecessary document editing.
Wi Ji-seong, Head of Team of the Ministry of the Interior and Safety AI Innovation Team, said this at the Administrative AX Forum held at the Westin Josun Hotel in Sogong-dong, Seoul, on the 9th during a briefing on Public AX innovation plans to realize an AI democratic government, saying, The government, as a competent and working government, aims to be a government where civil servants break away from simple, repetitive tasks and work for the people.
The Head of Team said, To cultivate public-sector AI talent, we have prepared a public AI competency track consisting of a tailored four-stage curriculum, adding, By 2030, we plan to train a total of 20,000 AI Champions to strengthen AI capabilities across the public sector.
The government also plans to improve one-stop services to enhance administrative services for the public. The Head of Team said, Offline, we will significantly expand civil complaint managers to resolve complex civil petitions such as permits and authorizations, and online, we will develop an AI-integrated civil petition platform so that AI can understand the intent of petitioners and support them seamlessly from application to processing and real-time guidance.
He added, If the public proposes a policy using keywords or incomplete sentences, AI will intervene to support consolidation with actual policies, emphasizing, The AI democratic government will not only improve efficiency but also serve as a bridge that helps ensure the public's opinions are more deeply reflected in policy.
He also said, The Ministry of the Interior and Safety (MOIS) is promoting a support project worth about 18 billion won to spread AI in the public institutional sector, adding, To ensure balanced development between central and local governments, we have selected and are supporting 12 projects, six each.
He added, After the digital government, we will now pursue an AI democratic government that communicates with the public through artificial intelligence technology and is built together, and, Rather than simply adding AI to existing tasks, we will redesign work processes and service infrastructure from the ground up on the premise of AI utilization.