A claim has been made that a cockroach was found in tteokbokki ordered from the bunshik franchise "Samcheop Bunsik," but only a partial refund was issued.
Recently on social media (SNS), a post said, "Cockroaches came out of the foods ordered from Samcheop Bunsik, but I received only a partial refund for the tteokbokki."
The poster, A, wrote, "The store only processed a partial refund for the tteokbokki. I am really upset. Give me back my day," and uploaded photos. In the released photos, a large cockroach appeared on top of tteokbokki in a delivery container. It is presumed that foreign matter was mixed in during the cooking process due to a mistake by the store.
As the controversy spread, Samcheop Bunsik apologized on its official SNS, saying, "We sincerely apologize for causing great discomfort and disappointment to the customer due to a hygiene issue during the use of our store," and, "Immediately after confirming the details, the store in question suspended operations, and we are currently conducting professional pest control along with a comprehensive hygiene inspection of the store and identifying the cause."
It added, "We are contacting the customer to apologize directly and to provide guidance on a refund and additional compensation. We will respond responsibly to the end regarding the inconvenience the customer experienced."