Quality issues have emerged with some merchandise from BTS' fifth studio album, "Arirang."
HYBE Merch's social media (SNS) account said on the 7th that a quality issue was identified in the manufacturer's production process for the "Global Exclusive" S/S T-shirt (charcoal) among official merchandise for the BTS world tour "Arirang," and said sales of the item would be halted and refunds would be issued.
Earlier, a post on an online community said that after purchasing a BTS merchandise T-shirt and washing it before wearing, the logo disappeared.
The T-shirt will be fully refunded without a separate recall. Specifics such as the refund process and schedule will be announced later. It will also be excluded from on-site sales for the world tour "Arirang in Goyang," including the official pop-up store.
BigHit Music said, "We sincerely apologize for the inconvenience and concern caused in using the product," and added, "We are closely checking the exact cause with the manufacturer and will further strengthen quality control procedures and standards to prevent the same issue from occurring in the future."