People's Solidarity for Participatory Democracy (PSPD) and MIBYUN-Lawyers for a Democratic Society said they received reports of unauthorized payment damage related to the Coupang incident in which the personal information of 33.7 million people was leaked, and urged police to conduct further investigations.
Coupang countered, saying, "No secondary damage has been confirmed so far."
On the 23rd, PSPD and MIBYUN said they asked the Seoul Metropolitan Police Agency to investigate one of seven reported cases of unauthorized payment received through the "Coupang Damage Report Center" for which specific evidence was submitted. The groups operated the reporting center from Dec. 4 last year to on the 4th of last month.
According to the referral, at about 9:22 a.m. on Dec. 27 last year, a 281,400-won remote-controlled airplane was paid for with the credit card of a person surnamed Kim who provided the tip. Kim said the person was asleep at the time and that the item had no reason to be purchased. The person contacted Coupang and the payment was canceled, but reportedly did not receive an answer about the payer or the circumstances.
In addition, six more tips were filed with the reporting center, including "A card used only on Coupang was repeatedly used for 11 payments and cancellations on a foreign open market" and "An item I did not order was delivered after payment."
PSPD and MIBYUN are raising the possibility that Coupang's payment information was leaked, based on the reported cases of unauthorized payments and stolen personal customs clearance codes.
Coupang previously announced, in connection with the large-scale personal information leak, that payment information and personal customs clearance codes were not leaked. In the announcement by the public-private joint investigation team on the 10th, it was also said that no payment information leak was confirmed.
PSPD and MIBYUN said, "We urge Coupang to properly compensate for the personal information leak incident and to conduct additional investigations into whether payment information was leaked."
Coupang said the claims were "groundless" and stated it would hold those responsible strictly accountable according to the facts.
Coupang said, "In the case that PSPD and MIBYUN asked the Seoul Metropolitan Police Agency to investigate, it was confirmed to be a legitimate payment made on the same device the customer had ordered from before."
It added, "According to the results of investigations by the government's public-private joint investigation team and security firms, there was no leak of payment information or passwords," and "We express strong regret over continuing groundless claims and stoking consumer anxiety despite no secondary damage being confirmed."