The National Human Rights Commission (NHRC) recommended that the head of a hotel who unilaterally canceled a reservation by a wheelchair user quickly provide an accessible room and complete special human rights training.
According to the National Human Rights Commission (NHRC) on the 6th, A, a person with a disability who uses a wheelchair, reserved a hotel room and arrived at 10:30 p.m. on Sept. 15 last year. However, the hotel refused lodging, saying there was no accessible room.
A said a standard room would be fine, but the hotel refused because A uses a wheelchair. A filed a complaint with the National Human Rights Commission (NHRC), saying the measure was unfair.
The hotel told the National Human Rights Commission (NHRC), "We have one accessible room, but when the complainant visited, interior work was underway, so we advised using another establishment," adding, "We did not intend to discriminate against people with disabilities."
The National Human Rights Commission (NHRC) pointed out that under the Act on Guarantee of Convenience Promotion for Persons with Disabilities, the hotel, which has 74 rooms, is required to operate at least one accessible room, but none could be found during the on-site inspection.
It also judged that, regardless of whether the room was under construction, rejecting the complainant's offer to stay in a standard room despite late-night inconvenience constituted discrimination against a person with a disability without a justifiable reason.
The National Human Rights Commission (NHRC) said, "The hotel failed to sufficiently guarantee facility access rights for persons with disabilities under the Act on Guarantee of Convenience Promotion for Persons with Disabilities," and "We recommended installing accessible rooms and completing special human rights training."