The platform Police Civil Complaints 24, which integrates and links police civil complaint sites into one, began official operations on the 26th. On Police Civil Complaints 24, 52 types of complaints that had been offered across 22 services—including the Lost and Found Integrated Management System, Traffic Civil Complaints 24, Police Civil Complaints Portal System, Patrol Sinmungo, and Cybercrime Reporting System—can be handled in one place.
Through Police Civil Complaints 24, users can complete all procedures at once, from inquiry and application to paying fees. In addition, 86 types of online civil complaints can be handled, including "application to find separated family members," "inquiry on unpaid fines," and "payment of minor offense penalties."
The number of mobile electronic certificates available for issuance increased from the previous five to 19, including a security business license, a children's school bus registration certificate, and an emergency vehicle designation certificate.
Users can access the service by searching for "Police Civil Complaints 24" on a portal site or by entering "https://minwon24.police.go.kr" in the address bar. It is also available by downloading the application from Google Play Store and Apple App Store, or via the mobile web service.
The Korean National Police Agency said that civil complaints submitted from 8 p.m. on the 23rd, during the Police Civil Complaints 24 test period, to 9 a.m. that day were not actually received and cannot be processed. An official at the Korean National Police Agency said, "We ask those who submitted complaints during the test period to resubmit, even if it is inconvenient."