A small business owner said an order was canceled a day after the food had been delivered.
According to an online community on the 12th, the owner of a takoyaki delivery shop in Gwangju said a delivery platform accepted a cancellation request for an order a day after it was delivered.
The shop owner, identified as A, said, "Because it was Saturday, I was turning on the POS at 2 p.m., an hour earlier than usual, to open the shop when an alert sounded saying 'a canceled order has arrived.'"
The owner said, "I wondered if the order was canceled immediately upon ordering, so I checked the order details closely, and it was an order placed at 3:47 p.m. the previous day."
A said, "I was so flustered to learn that an order from a day earlier had been canceled that I contacted the delivery platform's customer center," and added, "I was told the customer requested a cancellation due to a delivery delay."
The owner added, "When I asked how late it was, it was only 4 minutes."
A said, "I can't understand a customer who cancels and demands a refund the next day over food that was 4 minutes late, but it's even harder to accept the platform's decision to grant it as is. Even if you put customers first, how can this be acceptable?"
The owner continued, "I asked whether the customer ate all the food and then got a refund, or whether the food was retrieved and action was taken, but the only response I got was 'we cannot disclose that under our rules,'" and said, "After speaking with the customer center, I felt totally deflated."
A appealed, "Such a wretched customer, and a delivery platform that accepts everything from customers. Is this really acceptable?"
Internet users reacted to the story by saying, "Cancel a day later over just a 4-minute delay? The food must have already been eaten. That's really beyond common sense," "The delivery platform is a problem, but the customer's behavior is worse," "We need to quickly establish minimum standards and safeguards to protect small business owners," and "So all the damage ends up being on the owner."