The government said on the 27th that it had elevated the existing crisis response headquarters to the Central Disaster and Safety Countermeasures Headquarters to respond to the fire incident at the National Information Resources Service (National Resources), a core agency in the national computer network.
The Ministry of the Interior and Safety decided on these measures at the Situation Assessment Meeting on Response to Administrative Information System Disruptions Caused by the National Resources Fire, held this morning and chaired by Minister Yun Ho-jung. It also raised the crisis alert level from "alert" to the highest level, "serious," in accordance with the standard manual for disaster crisis management of the administrative information system.
When access disruptions occurred for major administrative services such as Government24 and the Ministry of the Interior and Safety homepage due to the fire, the ministry separately provided public action guidelines through a notice on the Naver portal (https://m.naver.com/notice). The notice advised people to call in advance to check whether the relevant service is available for in-person civil service processing and asked for understanding that there may be delays or restrictions on site.
It also guided the public to alternative sites for issuing civil documents and using administrative services, including the Electronic Family Relations Registration System (efamily.scourt.go.kr), Traffic Civil Service 24 (efine.go.kr), Saeumteo (eais.go.kr), Hometax (hometax.go.kr), National Health Insurance (nhis.or.kr), and Agricultural e-ji (nongupez.go.kr).
The ministry explained, "Each administrative agency, based on its business continuity plan, is ensuring that people do not suffer disadvantages even if computer operations are impossible, through handwritten receipt and processing, guidance on alternative procedures, extension of processing deadlines, and retroactive application."
Minister Yun Ho-jung emphasized, "The government is mobilizing all its capabilities for the swift restoration of this situation and will do its best to minimize inconvenience to the public."