A famous hotel in Yeosu, Jeollanam-do, has come under fire for providing a rag instead of a towel to its guests, sparking hygiene controversies. A restaurant in Yeosu had previously faced backlash online for its unfriendly service, further damaging the image of the tourist city.

Mr. A's Instagram capture.

According to Yeosu City on the 6th, a person surnamed A recently shared an unpleasant experience at Yeosu Resort Hotel C on their social media.

A said, "I traveled all the way to Yeosu hoping to have a happy trip with my children. However, after using the hotel towel, I doubted my eyes when I saw the written words. It said 'rag.'"

A noted, "I had just dried my child with the towel. That moment was the worst," adding, "When I spoke to the hotel about it, their response was simply, 'I'm sorry. We do separate laundry, but it seems there was a mix-up during the process.'"

The accommodation in question is a high-end famous hotel, with the one-night fee for the room A stayed in reported to be 400,000 won.

After it becomes known that a famous hotel in Yeosu, Jeollanam-do provides 'rags' instead of towels to guests, the company issues an official apology on SNS./Courtesy of SNS.

As the controversy spread online, the hotel published an official apology on the 29th of last month under the names of the representatives and employees.

Hotel C stated, "We sincerely apologize for the inconvenience caused to our valued customer," and added, "The issues you raised regarding the condition of the room and the service cannot be taken lightly."

They further stated, "We are immediately implementing enhanced service training for all staff, revising room inspection processes and checklists, and improving our customer feedback reception system."

Recently, a travel YouTuber faced controversy while dining alone at a restaurant in Yeosu, as a staff member urged them to 'eat quickly' while filming content. The restaurant is known to have been visited by a famous celebrity, adding to the attention.

Yeosu City promptly issued an apology and announced plans to strengthen kindness training for food and lodging industry workers. However, due to these consecutive unfortunate events, it has become difficult to avoid a decline in image as a tourist city.

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