Global cosmetics ODM (research, development and manufacturing) corporations COSMAX(192820) said on the 24th that it created a new "export/import support" menu on its own e-biz system, a client communication channel, and will provide services needed throughout the entire export/import process.
After logging in to e-biz, clients can register requests in the export/import support menu and receive related support online. As exports by Korean indie brands are rising quickly, the plan is to boost clients' capabilities to expand overseas by supporting not only product manufacturing but also customs clearance, logistics and tariff matters across the full scope of export operations.
The scope of support includes everything from guidance on basic export methods and procedures to preparing shipping documents and issuing certificates of origin, covering various paperwork tasks. Processing of basic raw material tax payment certificates for tariff refunds, inquiries on import tariffs, and consolidation with logistics and customs clearance agents can also be requested through a single online window.
In addition to providing online documents and forms and Q&A, it will also offer export/import practical training and consulting on individual issues by phone and offline.
COSMAX said it decided to provide this service after determining, during the process of supporting product development for indie brands' entry into overseas markets, that it was also necessary to enhance clients' practical export/import capabilities. In particular, differing customs clearance regulations and procedures for certifying origin by country, as well as complex shipping documents, are cited as typical hurdles that small and midsize cosmetics brands with limited specialized personnel face when entering overseas markets.
A COSMAX official said, "The role of an ODM partner does not end with making products," adding, "From the stage when a client first begins exporting, the purpose of this service is to directly share specialized export/import expertise so that the client can continue to grow in overseas markets."
Meanwhile, COSMAX, boosted by increased client volumes last year, posted sales of 2.7672 trillion won and operating profit of 233.2 billion won. Compared with the previous year, sales rose 15.4% and operating profit increased 19.1%.