It was found to be true that an E-MART employee intercepted 3 million won worth of Shinsegae gift certificates that NCT member Jaemin sent to fans.
On the 17th, according to the retail industry, Shinsegae Group investigated the allegation and confirmed that an E-MART employee drew nine 100,000-won certificates in advance.
On the 14th, Jaemin sent fans 30 Shinsegae 100,000-won gift certificates as mobile e-gift cards via the paid fan communication platform "Bubble," calling them White Day gifts.
Some fans visited E-MART at opening time the next day to exchange them for physical gift certificates. However, it was reported that some of the gift certificates had been exchanged at the Gumi branch before the 10 a.m. opening time.
As fans saw that the gift certificates were exchanged before opening time, suspicions were raised that an employee at the branch had intercepted them.
As the controversy continued, Shinsegae Group, which launched an internal probe, said that day, "We confirmed that an employee at the Gumi branch drew nine 100,000-won certificates in advance," adding, "We are conducting an internal investigation into the details."
A Shinsegae Group official said, "We apologize for the inconvenience caused to customers using E-MART," adding, "Depending on the investigation results, we will take action based on the company's standards and principles and strengthen management standards related to issuing and exchanging gift certificates to prevent a recurrence."