It belatedly emerged that customer personal information was leaked in Taiwan, which the U.S. company Coupang Inc. is targeting as its second Korean market.
According to related industries on the 25th, Coupang Inc.'s Taiwan subsidiary said, "An investigation into the large-scale personal information leak that occurred in Korea on Nov. 29 last year confirmed that there was unauthorized access to about 200,000 Taiwan account."
Coupang Inc.'s Taiwan subsidiary explained, "In the early stages of the incident, there was no evidence that Coupang Taiwan account were affected," and "as a result of a continued investigation through cybersecurity firms including Mandiant and Palo Alto Networks under the supervision and guidance of the Taiwan government."
The information on about 200,000 Taiwan account that experienced unauthorized access this time includes names, email addresses, phone numbers, shipping addresses, and some order lists. Sensitive information such as financial and payment data and passwords was not included.
Among these, it was confirmed that 1 account was saved by a former Coupang employee and leaked externally. The account information was later deleted, and there is no evidence of third-party transfer, etc. When the former Coupang employee illegally leaked 33 million records of Korean Coupang member information, it was reported that information on Taiwan members was leaked together as well.
Coupang Inc.'s Taiwan subsidiary decided, as in Korea, to provide purchase vouchers as compensation for the data leak. The voucher amount per person is 1,000 Taiwan dollars (about 45,910 won), and the total compensation is 200 million Taiwan dollars (about 9.182 billion won).
Coupang Inc.'s Taiwan subsidiary said, "The purchase vouchers are scheduled to be distributed starting on the 8th of next month," adding, "We have notified customers of the personal information leak and will fulfill all necessary responsibilities and obligations in accordance with applicable laws."