Coupang deleted a disclaimer that said it would not be liable for any damages caused by all illegal access or hacking.
According to the industry on the 19th, Coupang announced the previous day that it will delete Article 38, Paragraph 7 of its terms of use, which states that it is not responsible for damages caused by hacking or illegal access, starting on the 26th of this month.
It strengthened the legal basis related to personal information protection. Previously, it stated that it follows the company's own privacy policy, but through the revision it changed to say that procedures and standards for handling personal information, personal information management, and the burden of proof for intent or negligence will be handled in accordance with the Personal Information Protection Act.
If future revisions to the terms are unfavorable to consumers or are significant, in addition to posting notices in the Coupang app or on the website starting seven days before they take effect as before, it newly added a provision to directly notify members individually by email, text message (SMS), phone, or fax at least 30 days before the effective date.
Earlier, the Personal Information Protection Commission (PIPC) on the 10th called on Coupang to simplify its withdrawal process and improve its disclaimer on damages from illegal access by third parties.
The Personal Information Protection Commission (PIPC) also urged Coupang to strengthen its own monitoring and immediate response system, citing a series of media reports and complaints suggesting that Coupang account information is being distributed on the internet and the dark web, and ordered the company to submit the results of its actions within seven days.