Kim Gi-won, head of McDonald's Korea, said on the 30th that he would consult with the global headquarters about the R2P (Receipt to Present) system so employees do not feel stressed. R2P is a system that provides meals within 120 seconds of a customer's order.
At a parliamentary audit held that afternoon at the National Assembly's Committee on Climate, Energy, Environment and Labor (hereafter the Climate and Labor Committee), Rep. Kim Tae-seon of the Democratic Party of Korea noted that the R2P system puts pressure on employees' cooking speed, to which Kim said, R2P is a global common guideline and a system for customer satisfaction.
Rep. Kim said, Employees are experiencing trauma. The more cooking times are delayed, the more reprimands follow, and flustered employees suffer industrial accidents such as burns. It should be scrapped.
In response, Kim said, We track it for customer satisfaction, but even if the R2P system is violated, we do not impose penalties. It is not a factor used as a standard when giving incentives.
When Rep. Kim pressed again, If neither penalties nor incentives are standards, then shouldn't it be abolished?, Kim said, I understand what you said. I will return to the company and review it thoroughly.
Meanwhile, Kim said regarding the death of a delivery employee in his 40s at the McDonald's Soongsil University branch in June, The headquarters tried to respond actively, but there must have been shortcomings. We will make improvements, adding, I would like to take this opportunity to offer my condolences to the bereaved family. We will do our best to prevent a recurrence.
At the time, before taking an extreme step, the employee distributed leaflets alleging workplace bullying. However, a police investigation concluded with a final finding of no charges regarding workplace bullying.