LX Hausys said on the 30th that it was selected as the No. 1 corporations in the household building materials institutional sector in the "2025 Korea Customer Satisfaction Index (KCSI)" survey.
KCSI, overseen by Korea Managemeng Association Consulting (KMAC), is a representative customer satisfaction survey system of Korea's industries that has been conducted for 34 years since its first release in 1992. This year's KCSI survey was conducted from Apr. to Aug., with about 11,000 domestic consumers participating, targeting a total of 400 corporations and institutions across areas such as consumer goods, durable goods manufacturing, general services, and public services.
In this year's survey, LX Hausys was selected as the No. 1 corporations for the fifth consecutive year in the household building materials institutional sector. It received high marks across all survey items, including overall satisfaction with products and services, satisfaction by element, and intention to repurchase. ▲
LX Hausys has been raising customer satisfaction with differentiated products such as LX Z:IN windows, flooring, and wallpaper that reflect the latest lifestyle. The representative products are the "View Frame" windows, the "X-Comfort" flooring, and the "Diamant" wallpaper.
The "View Frame" windows have an almost invisible bezel-less design that offers an excellent sense of openness and a wider view, while also providing outstanding insulation with top-tier Energy Consumption Efficiency Grade 1, resulting in high customer satisfaction.
The "X-Comfort" flooring, with its dual cushion-layer structure and "slip resistance performance," has been gaining popularity because it allows safer walking not only for people but also for companion animals. The "Diamant" wallpaper, about 30% thicker than standard wallpaper, offers a rich surface texture and eco-friendliness, and is highly durable, making it resistant to scratches from companion animals such as cats, which leads to very high satisfaction in households with pets.
Along with supplying differentiated products, LX Hausys has also been increasing customer satisfaction by providing perfect construction quality services through training specialized installation personnel.
The "LX Z:IN Interior Academy," an educational facility for interior installation personnel, is producing about 1,500 graduates annually, and this year it was the only one in the interior industry to receive the highest S grade in the Ministry of Employment and Labor's "industry-customized joint training center performance evaluation."
An LX Hausys official said, "We will continue to put customer trust and satisfaction first, and we will keep raising customer satisfaction by providing services—covering not only products but also installation and after-sales care—so that customers do not feel inconvenienced even as time passes."