HanmiGlobal, a project management (PM) company specializing in construction, announced on the 18th that it recorded a global top-level score of 83.5 in its Net Promoter Score (NPS) survey conducted in the first half of 2025.
Since introducing the NPS survey in 2007, HanmiGlobal has recorded its highest score ever.
The NPS, or 'Net Promoter Score,' surveys actual customers' recommendation intentions, quantitatively assessing customer loyalty and brand trust. It is represented on a scale from minus 100 to plus 100, with scores exceeding zero indicating more promoters than detractors, scores above 20 considered good, scores above 50 seen as excellent, and scores above 80 deemed world-class.
According to multiple research organizations, the global average NPS score in the corporate transaction market is expected to be between 25 and 33 in 2025, with only a few global corporations such as Amazon, Apple, and Costco scoring between 50 and 80.
HanmiGlobal has been conducting NPS surveys twice a year through external specialized research organizations since 2007 to improve service quality reflecting customer opinions, adhering to its customer-centric management philosophy.
The 2025 survey was conducted by the Korea Gallup, collecting responses from 193 individuals of 133 client companies that have worked on projects with HanmiGlobal within the last six months.
Starting from a score in the 20s in 2007, HanmiGlobal recorded scores in the 50s since 2009 and has consistently improved its score, achieving a global top-level score of 83.5 this year.
HanmiGlobal has used the NPS as a key management indicator for objectively measuring customer opinions, continuously eliminating inconveniences at each business stage through ongoing discussions with clients and maintaining efforts for practical service improvements.
Major satisfaction factors for client companies included technical expertise, the headquarters' technical support system, and the excellent capabilities of personnel in project management (PM). PM refers to the integrated management of all processes in construction projects, from planning and design to ordering, construction, and maintenance, essentially representing a type of consulting that reviews the feasibility and efficiency of the entire construction process from the client's perspective.
Specifically, satisfaction was high regarding the engineering support systems from both the site and headquarters aimed at improving construction quality, as well as the establishment of fair and transparent work execution systems. Client companies particularly appreciated PM's proactive approach to identifying project issues from the client's perspective and proposing solutions to potential challenges.
Based on the solidification of such customer satisfaction management and efforts to improve service quality, HanmiGlobal continues to achieve record-high performances every year, maintaining sustainable growth.
In its business sectors, HanmiGlobal has diversified its portfolio to meet future construction demands, expanding beyond its existing strengths in high-rise offices, commercial facilities, logistics centers, and high-tech manufacturing facilities, to include areas such as AI data centers, urban renewal, energy infrastructure, and nuclear power.
Additionally, HanmiGlobal is expanding client-centered services in overseas construction markets based on its global network, with local subsidiaries and branches in the United States, Europe, and the Middle East, as well as its extensive experience in executing global projects.