The Korea Fair Trade Commission (FTC) said on the 1st that it ordered corrective measures and imposed a 10 million won penalty surcharge on Trip.com Singapore and Trip.com Korea for violating the Electronic Commerce Act.
According to the Korea Fair Trade Commission (FTC) that day, from Feb. 5, 2020, to July 30, 2025, Trip.com Singapore and Trip.com Korea refunded some transactions in which consumers withdrew from airline ticket purchases with airline vouchers instead of refunding the payment to the means consumers used.
In the process, Trip.com Singapore and Trip.com Korea notified consumers with messages such as, "Depending on the airline's rules, the refund amount may be provided only as an airline voucher," and "Refunds are provided only in the form of airline vouchers," indicating that the refund amount could be provided only in the form of the airline's voucher.
The Korea Fair Trade Commission (FTC) determined that these actions violated Article 18(3) and Article 21(1)1 of the Electronic Commerce Act. Article 18(3) of the Electronic Commerce Act requires that upon receiving a consumer's request to withdraw an offer, the business promptly ask the payment provider, such as the credit card company, to suspend or cancel the billing. Article 21(1)1 of the Electronic Commerce Act prohibits a business from obstructing a consumer's contract termination by using exaggerated facts.
Trip.com Singapore and Trip.com Korea were also found to have conducted business for certain periods without filing a mail-order business report. Trip.com Singapore failed to file from Nov. 20, 2017, to Sept. 23, 2025, and Trip.com Korea failed to file from Apr. 17, 2020, to Jan. 20, 2025.