The National Tax Service on the 19th unveiled a blueprint to adopt Generative AI to provide taxpayers with tailored consultations. It said it would improve service quality for good-faith taxpayers and is also reviewing a system that would allow a taxpayer to undergo a regular tax audit at the time they want. Marking the 60th anniversary of its founding next year, the agency signaled its intention to improve national tax administration.
The National Tax Administration Reform Committee, an advisory body to the National Tax Service, discussed the status and future plans of "tasks to drive future innovation" that day at the Seoul Regional Tax Service. One agenda item was bringing in an AI tax operations consultant. The committee proposed using Generative AI trained on tax laws, administrative rulings, and precedents to provide taxpayer-tailored consulting.
It also proposed easing the criteria for receiving an observation service from a taxpayer rights protection officer (ombudsman) during tax audits. Currently, individual businesses with sales of 1 billion won or less (corporations with 2 billion won or less) can request rights protection from a taxpayer rights protection officer, who is a National Tax Service employee, when they undergo a tax audit. The committee proposed raising this sales threshold so more people can receive the observation service of the taxpayer rights protection officer.
Furthermore, the committee presented a timing selection system so a taxpayer can receive a regular tax audit at the time they want. It also said that for regular audits, on-site resident audits—where auditors stay at the taxpayer's workplace—should be minimized. Based on these committee discussions, the National Tax Service plans to complete a comprehensive future innovation plan and announce it next year.