Lottery ticket sales were suspended for about 90 minutes at some retailers due to a system failure in the Lotto lottery sales network.
According to Donghaeng Lottery on the 28th, lottery issuance was temporarily halted at 2:44 p.m. when a network failure occurred on terminals at some retailers. Sales of Lotto tickets resumed around 4:20 p.m., about 1 hour and 30 minutes later, as the network recovered. Donghaeng Lottery is a company entrusted by the Ministry of Economy and Finance Lottery Commission to issue and sell Lotto tickets.
The Lottery Commission signs a service-level agreement (SLA) with Donghaeng Lottery when entrusting operations. The SLA includes provisions allowing the Ministry of Economy and Finance (MOEF) to seek damages from Donghaeng Lottery in cases where the reliability of lottery issuance and sales is impaired.
The Lottery Commission plans to first investigate whether Donghaeng Lottery had systems sufficient to prepare for a network failure and to determine its responsibility. A Lottery Commission official said, "If actual damage occurred, this could lead to a claim for damages," while adding, "The premise for damages is that it must be clear that Donghaeng Lottery is responsible for this network failure." The Lottery Commission plans to determine the level of action against Donghaeng Lottery through the investigation.
A Donghaeng Lottery official said, "The system is currently operating normally," and noted, "We are identifying the cause of the network failure."