The Ministry of Land, Infrastructure and Transport imposed sanctions on airlines that failed to fulfill their notification duty. Asiana Airlines and Aero K were fined a total of 30 million won for failing to promptly inform passengers about unchecked-in checked baggage and flight delay information.
According to the Ministry of Land, Infrastructure and Transport on the 2nd, Asiana failed to load some baggage on three flights, including an Incheon-to-New York service, on Aug. 8–9. The load was limited because routes were diverted due to a volcanic eruption on the Kamchatka Peninsula.
However, even though the airline was aware of the situation 3–4 hours before departure, it notified passengers by text only after takeoff. The notice merely said to "inquire at the arrival airport," omitting key guidance such as compensation plans. The ministry imposed fines of 4 million won per case, totaling 12 million won, for violating the Aviation Business Act.
Aero K failed to promptly notify passengers of delays in nine operations between late March and mid-June, even though it knew in advance about the delays. The ministry determined this violated the Standards for the Protection of Air Transport Users and imposed fines of 2 million won per case, totaling 18 million won.
The disposition was finalized after deliberation by the Administrative Disposition Review Committee on the 17th of last month. The committee consists of six members, including attorneys and aviation experts, and is chaired by the ministry's director-general for aviation policy.
Kim Young-guk, the ministry's director-general for aviation policy, said, "Airlines must strictly adhere to their notification duties to reduce inconvenience and damage to users," adding, "If they neglect the law, we will continue to hold them strictly accountable."