The government will introduce artificial intelligence (AI) across public administration, from tax reporting to new drug evaluations, welfare, and employment services.
On the 22nd, the government presented a blueprint for AI introduction in the institutional sector in its 'New Government Economic Growth Strategy.' The core of this plan is for AI to handle complex and repetitive administrative tasks, providing citizens with faster and more accurate tailored services.
The first area to change will be the tax system. The government will completely overhaul the system based on AI to allow individual taxpayers who are not familiar with tax laws to report easily.
The National Tax Service introduced AI consultants during last year's comprehensive income tax reporting period to resolve issues with call volumes, and AI handled 98% of all consultations. The National Tax Service plans to expand this service to other tax categories.
Home Tax will also be redesigned with an AI focus. AI will automatically check not only the process of taxpayers filling out and submitting tax returns but also for any missing taxpayer information.
A government official noted, "AI will provide real-time support to ensure that taxpayers, such as small businesses with limited tax knowledge, do not make mistakes and suffer disadvantages."
Additionally, simple and repetitive tasks such as processing tax information will be entrusted to AI, and an 'AI tax evasion prevention system' will be introduced to automatically identify suspicious cases of intentional tax evasion.
AI will also be deployed in the new drug evaluation sector. The government plans to gradually establish an AI-based evaluation system to address the issue of prolonged evaluation periods due to increased product launches.
Next year, AI will be introduced for simple civil service tasks such as generic drug approvals and issuing certificates, and by 2027 it will expand into the raw materials pharmaceutical sector.
By 2028, AI will be responsible for new drug approvals and the import and export approvals of narcotics. The government expects this will enhance the speed of civil service processing and improve evaluation systems such as quality inspections.
The welfare and employment sectors will also transition to AI-based systems. AI will analyze job seeker information and corporate manpower demands to provide tailored employment services, and when civil service clients input personal information, a system will guide them to the most appropriate services among various support programs offered by the government and local governments.
A government official expressed, "We will accelerate the digital transformation of public administration and realize services that citizens can feel."