The government will launch an online support portal for the families of victims of the Jeju Air passenger plane tragedy for the first time. The aim is to reduce the administrative burden on the bereaved families by consolidating victim support information such as living assistance funds, psychological treatment, and legal counseling into one place, while strengthening communication with the government.
On the 29th, the Ministry of Land, Infrastructure and Transport announced that from the 30th, it will begin pilot operation of the '12·29 Passenger Plane Tragedy Victim Support Portal.' The portal was established under Article 27 of the Special Act on Relief and Support for Victims of the 12·29 Passenger Plane Tragedy.
The opinions of the bereaved families' council were directly reflected in the portal development process. The ministry explained that through several discussions, the portal's layout and functions were designed around the information that the families actually needed.
The victim support portal consists of a total of four services. First, it introduces the roles of the special law, victim support group, and private expert advisory group, and provides an online inquiry function for the advisory group.
In addition, it will provide integrated information on victim support from relevant ministries, including living assistance funds (Ministry of Land, Infrastructure and Transport), medical and psychological treatment (Ministry of Health and Welfare), healing leave (Ministry of Employment and Labor), and legal counseling (Ministry of Justice). The application process and document forms will also be provided.
Additionally, there will be an alert service including general meetings of bereaved families, major events, and government press releases, as well as a reporting channel to prevent secondary harm. Various information such as application forms, meeting minutes, and contacts for related agencies will be publicly available through the resource room.
The portal will be operated as a pilot for three months until its official launch in October. Plans are in place to add features such as 1:1 online inquiries, SMS notifications for processing complaints, and multilingual translation based on the opinions of the bereaved families.
Park Jeong-soo, head of the 12·29 Passenger Plane Tragedy Victim Support Team, noted, "I expect that the portal will enhance the accessibility of information for the bereaved families and facilitate smoother communication with the government," adding, "We will continue to do our best to support the daily recovery of the bereaved families."