KT said on the 31st it was selected as the contractor for Woori Bank's "artificial intelligence (AI) chatbot and consultation bot rebuild."
The project's core is to advance the infrastructure of Woori Bank's chatbot and consultation bot, and to expand the chatbot's consultation scope and task-processing functions by linking the AI-based financial consultation service "AI banker" with AI agents.
KT will apply a new solution, "Agent Connect," to this project. Agent Connect links different channels and services—such as chatbots, consultation bots, AI banker, and AI agents—to organically connect a customer's consultation context and information. Even if a customer moves between channels during a consultation, it will provide continuous service based on prior consultation details and, through linkage with AI agents, is set to create an environment that supports actual task processing for customer inquiries.
Kim Won-tae, head of KT Enterprise Division's Public and Finance Business Unit (executive vice president), said, "AI chatbots and consultation bots in finance are evolving beyond simple guidance to understanding customer needs and supporting actual task processing," and added, "KT will lead the spread of finance AX (AI transformation) based on our experience building and operating artificial intelligence contact centers (AICC) in finance and our AI capabilities."
KT is operating AICC solutions at four of Korea's five major commercial banks.