Google Cloud said on the 18th that it built a next-generation artificial intelligence (AI) platform linked to Shinhan Investment & Securities' key in-house business data and systems.
Shinhan Investment & Securities this year set up a dedicated AX division to strengthen capabilities in AI and digital assets and created more than 500 agents. This time, to organically link these results with key in-house business data and financial systems, it built an AI agent platform based on Google Cloud.
Shinhan Investment & Securities used the Gemini Enterprise Agent platform to design its own "hybrid orchestrator" structure tailored to the financial environment and applied it to the platform. Through this, for tasks where precise and consistent execution is essential, such as fund transfers, agents are set to operate according to prescribed rules, and large language models (LLMs) like Gemini are invoked only in areas that require reasoning, such as contract analysis.
The core of this project was for the two companies to implement a technical environment for AX while strictly complying with network separation regulations and financial security procedures. Shinhan Investment & Securities safely built the system after completing the necessary procedures under relevant regulations and internal security standards, including innovative financial service approval, a CSP (cloud service provider) safety assessment, cloud use reporting, and a security audit. The company said it maintained a network separation environment through dedicated lines between the internal network and Google Cloud and service control of a virtual private cloud (VPC), and further strengthened safety by separating LLM usage areas and applying a data loss prevention (DLP) solution.
Shinhan Investment & Securities is conducting a closed pilot of the AI agent platform with a subset of employees and is proceeding with preparations for an official launch.
The results from adopting agents are already appearing in real-world operations. A representative case is processing over-the-counter (OTC) derivatives contracts. Previously, three to four staff members had to manually review a 50-page unstructured contract attached to an email and then enter about 50 items one by one into the in-house system. Now, by calling an agent from the business system, the tasks of contract analysis and system input are automated with simple steps from selecting the email to execution, and the staff member can check the results, reducing processing time per case drastically from two hours to five minutes. Based on these success stories, Shinhan Investment & Securities plans to raise the agent-based work automation rate to more than 70%, focusing on tasks that can be automated going forward.
Noh Hyun-bin, head of AX planning at Shinhan Investment & Securities, who led this project, said, "Building an agent platform, which would have taken at least a year using traditional development methods, was completed in three months based on the flexible AI integration environment provided by Google Cloud."