"When office workers do their jobs, they spend an average of 40 hours a month just moving between different applications (apps). Amazon Quick bundles more than 40 work apps, including Outlook, Google Gmail, Salesforce, Inc., and Slack, saving workers time switching between apps."
Park Hye-young, AWS Korea principal solutions architect (SA), held a press briefing on Aug. 12 at the AWS Korea office in Centerfield in Yeoksam-dong, Gangnam District, Seoul, and said this.
Amazon Quick is AWS's AI work assistant for corporations. It is an AI agent that not only answers users' questions but also executes various tasks on its own. In addition to work apps like calendar, email, and Slack, it can autonomously execute files stored on a device after obtaining user permission. Park said, "AI gives good answers when you ask it, but sending emails and scheduling still require people to move across apps and do it themselves," adding, "Amazon Quick is an AI agent that crosses apps and handles execution."
Amazon Quick launched in Oct. last year, and on June it evolved into an "autonomous agent" that continuously performs tasks in the background when given natural-language instructions. It can summarize and organize key overnight developments by morning or draft reply emails on its own. Park said, "Even if you close your laptop, you can set it to run automatically at a set time every week, and the agent can devise its own execution plan."
Amazon Quick targets the AI work assistant market for corporations, where Microsoft (MS) 365 Copilot and Anthropic Claude CoWork have entered. Park unusually mentioned and compared competing products that day. Park said, "Copilot is powerful within MS365, but if you want to use external apps like Salesforce, Inc. or Slack, you ultimately have to leave MS365 and switch to another app," adding, "Claude CoWork is powerful for personal use, but its ability to share data at the team level is weak." In contrast, Amazon Quick is not tied to a particular app and can expand from personal to team and organization-wide use, and, Park noted, it has a "knowledge graph" that remembers work context.
Park said, "Amazon Quick accumulates relationships among people, projects, and services with its own 'knowledge graph,' remembering the context of who did what even three months ago," adding, "This is a specialized feature not found in other work AI agents, and Amazon Quick uses the knowledge graph to reason more deeply."
According to AWS, 200,000 people inside Amazon used Amazon Quick for six months and created their own agents, automating more than 300,000 tasks. In particular, it said that a three-hour report-writing task—gathering data from multiple systems and drafting—can be handled in five minutes with a single line of natural language.
According to AWS, 3M, AstraZeneca, BMW, and Southwest Airlines have adopted Amazon Quick. In Korea, Black Yak, Megazone Cloud, and Ilsung IS have adopted Amazon Quick. Black Yak applied it to divisions such as sales, apparel, footwear, kids, and Now, reducing the burden of repetitive reporting. Megazone Cloud automated report and proposal analysis, cutting data analysis time from more than a week to within 12 hours. Ilsung IS introduced it to 160 employees companywide and built AI agents across all departments.
Amazon Quick offers agents, a business intelligence (BI) dashboard, and automation for $20 a month (about 28,000 won). Park Hye-young said, "To use functions such as BI dashboards and automation in other tools, you need to purchase additional licenses," adding, "Amazon Quick is priced at one-third that of competitors."