Samsung Electronics said on the 23rd that it ranked No. 1 in six categories in J.D. Power's 2026 home appliance customer satisfaction study, earning recognition as the "most awarded brand."
J.D. Power surveys about 15,000 consumers who purchased products within the past year and releases annual brand rankings by evaluating seven items, including ▲ durability ▲ performance ▲ ease of use ▲ design ▲ reliability. Samsung Electronics ranked No. 1 this year in the institutional sector of ▲ French-door refrigerators ▲ top-freezer refrigerators ▲ side-by-side refrigerators ▲ clothes dryers ▲ over-the-range microwaves ▲ dishwashers.
The top-freezer refrigerator received the highest scores in all evaluated items and took No. 1 for the fifth consecutive year. The French-door refrigerator earned top marks in five items including ease of use and design, while the side-by-side refrigerator earned top marks in five items including durability and reliability.
Samsung Electronics applied its "zero clearance" technology—which achieves a built-in effect with just a 4-millimeter (mm) gap on each side—and an ice maker that provides four types of ice to its refrigerators. Its improved space efficiency and ease of use were well received.
The clothes dryer received the highest scores in all seven evaluation items. It features "AI Bespoke Dry+," which senses fabric and adjusts the drying course; "Multi Steam," which eases light wrinkles; and "Steam Sanitize+," which removes up to 95% of pollen. The pollen removal performance is based on Samsung Electronics' own testing and may vary depending on actual usage environments and conditions. The dishwasher ranked No. 1 for performance and value for money, while the over-the-range microwave took the top spot for durability and performance.
Michael McDermott, an executive in charge of consumer electronics (CE) at Samsung Electronics America, said, "Topping this study across six products shows that the quality and convenience of Samsung appliances are recognized in the discerning U.S. market," adding, "We will continue technological innovation that can elevate consumers' everyday lives and lead the North American premium market."