From now on, mobile service users will be able to cancel their service without a phone call with a representative, using chat support or the three mobile carriers' mobile applications (apps).
The Korea Media and Communications Commission on the 26th announced an "improvement plan for mobile service cancellation procedures" that includes these measures.
Until now, canceling a mobile service usually required a phone consultation with a representative, and even then, immediate processing was often difficult due to wait times. In some budget phone cases, even if a representative could be reached by phone, cancellation was restricted until unpaid charges were paid, causing user complaints.
Under the plan, KT and LG Uplus will introduce representative chat services through their online websites and apps so that cancellations can also be handled via chat in addition to the existing phone consultations. In addition, the mobile app cancellation application function, currently offered only by KT, will be expanded to SK Telecom and LG Uplus.
In addition, all carriers will allow cancellations to be processed even before unpaid charges are paid.
Major mobile carriers and budget phone operators plan to implement the improvements within the third quarter of this year.
The improvement plan was prepared after a proposal regarding mobile service cancellation inconveniences was selected as the top task in the "3rd Absurd Regulations Contest" organized by the Office for Government Policy Coordination.