LG Uplus received a "very excellent" grade in both the mobile and high-speed internet institutional sectors in the Korea Media and Communications Commission's results of the "2025 evaluation of user protection work by telecommunications service providers."
At the 17th general meeting held on the 12th, where the Korea Media and Communications Commission (KMCC) deliberated and voted on the evaluation, LG Uplus was the only evaluated provider to receive the top grade in both fields. SK Telecom and KT received "excellent" in the mobile field.
In the search field, Naver received the top grade, and in the shopping and delivery field, Naver Shopping received the top grade. In the online video service (OTT) and personal broadcasting field, YouTube and Netflix received a "good" grade. In the social networking service (SNS) field, Instagram and Facebook received an "insufficient" grade.
The evaluation covered 47 providers across 12 fields, including mobile, high-speed internet, OTT, and SNS.
Excluding eight providers newly included over the past two years, the average score of the remaining 39 providers was 873.3 points, down 13.4 points from the previous year.
The Korea Media and Communications Commission (KMCC) will notify providers of the results and plans to offer consulting to those rated average or below. In consideration of major telecom breach incidents that occurred last year, it decided not to grant or to defer penalty surcharge reductions for providers rated excellent or higher.
On the same day, the Korea Media and Communications Commission (KMCC) also received a report on a notice amendment that moves up the implementation date of the obligation to store, separately, the connecting information (CI) used for identity verification and resident registration numbers to reduce the risk of simultaneous leaks, from May 2027 to January 2027. It also resolved a corrective order against MBN for failing to fulfill reauthorization conditions.
KMCC Chairperson Kim Jong-cheol said, "With the spread of new technologies such as artificial intelligence (AI), the patterns of user harm are becoming complex and widespread," and added, "Providers must move beyond after-the-fact measures and establish proactive harm-prevention systems."