All corporations must become agentic enterprises. External agents should communicate with customers around the clock, and internal agents should help employees focus on more valuable work.
Park Se-jin, head of Salesforce, Inc. Korea, said in a keynote address at "Agentforce World Tour Korea 2026" held at COEX in Seoul on the 10th, "This is a critical inflection point toward an agentic enterprise."
Agentforce World Tour is an annual event that Salesforce, Inc. hosts in major cities around the world. The event was held under the theme "Where AI inspiration becomes reality," sharing strategies for work innovation in the age of AI agents and real-world adoption cases.
Park projected that AI agents will become a new growth engine beyond tools to boost corporations' productivity. According to McKinsey & Company, in retail alone, agentic commerce is expected to generate additional revenue of 1,500 trillion won by 2030. Park said this growth is not merely about expense reduction or work efficiency, but the result of AI agents creating new business value.
Salesforce, Inc. said it is already transitioning into an agentic enterprise itself. The company is operating more than 300 AI agents, and more than 2.2 million customer service cases have been handled by AI agents to date. In particular, the sales pipeline generated by AI agents amounts to $130 million (about 200 billion won).
Maryann Patel, chief product officer (CPO) for sales at Salesforce, Inc. Agentforce, emphasized that the key to AI adoption lies in innovating the employee experience rather than the customer experience. Patel said, "We need to create an environment where humans and AI agents work together so employees can focus on strategy and customer response rather than repetitive tasks," adding, "Collaboration between humans and AI agents will lead to expanded capabilities and revenue growth."
Cases of corporations using AI agents were also unveiled. Krafton is developing and operating task-specific AI agents based on a "vertical agent" strategy optimized for particular tasks. Representative examples are the AI agents "Sourcer" and "Probe," which support hiring. Sourcer is responsible for sourcing and recommending talent, while Probe automates the assessment process for hiring assignments.
Salesforce, Inc. said that as client companies expand their use of AI agents, the number of "agent work units (AWU)," meaning units of work actually performed by agents, reached 1.6 billion, up 111% from the previous quarter. It also said clients are cutting back-office data entry work by up to 80% through AI agent adoption.
Park said, "Many corporations are adopting various AI tools, but in environments where data, systems, and workflows are fragmented, even the most advanced AI technology is hard to link to tangible business results," adding, "For enterprise AI agents to become real competitive advantages, customer data, business context, and execution environments must be organically connected on a single trusted platform."