SK Telecom said on the 28th that it has begun full-fledged AX (AI transformation) innovation by applying the beta version of the AI agent service "adot Biz Cowork (A.Biz Cowork)" in-house, which lets employees directly train AI on their own work methods and use it. The company plans to accelerate AI transformation by upgrading "AXMS," which integrally manages companywide AX projects, to version 1.5 and making the "AX Challenge" a regular program.
adot Biz Cowork creates its own execution plan for complex work requests and carries out everything from coding to result verification. It can produce the desired output without development knowledge, and once a work method is trained, it repeats it to boost efficiency. While conventional AI tools only answered questions, Cowork automates each employee's work routine itself.
For example, if a legal manager trains the contract review criteria once (contract term, penalty, personal information processing clauses, etc.), then whenever a new contract comes in, the AI organizes the review results using the same criteria. It can also read dozens of specifications or proposals, extract only the required conditions, and create comparison tables. It supports integration with in-house collaboration tools such as Outlook and Teams, and after review, the company plans to expand the scope of integration step by step.
SK Telecom also updated the companywide AX management platform "AXMS (AX Management System)" to version 1.5 to systematically manage employees' overall AI transformation activities. AXMS is a platform that helps the AI Board, the AX change management organization, view and manage all companywide AX projects on a single dashboard. The key functions of AXMS 1.5 are: △ AX project dashboard △ project registration and management △ AX hub △ AX library △ project support system.
With this update, SK Telecom strengthened the registration and management framework for companywide AX projects and expanded support functions so employees can develop ideas into actual projects and implement them, the company said. It also added features such as AI tool recommendations, links to training and practice programs, and AX deliverable sharing to support employees' AX execution and collaboration.
SK Telecom plans to establish a virtuous AX cycle in which employees build and use AI tools themselves and discover innovative ideas by organically linking adot Biz Cowork, AXMS, and the AX Challenge.
Yoon Hyun-sang, head of adot planning at SK Telecom, said, "AI use is now evolving beyond getting answers to questions to the stage of teaching AI my work methods," adding, "We will create an environment where employees can directly implement and use multiple AI agents tailored to their roles to innovate how we work."