LG Electronics said on the 20th that it was named to Forbes' "Global 200 Accessibility Innovations" list. Since last year, Forbes has been selecting and announcing corporations, organizations, and individuals that have introduced innovations to improve accessibility for people with disabilities.
LG Electronics has set a global ESG vision of "a better life for all" and is pursuing a Design for All strategy. A kiosk first unveiled at the world's largest accessibility conference (CSUN AT 2026) early this year is a representative example. By integrating accessibility features such as braille panels, sign language guidance, and a screen reader, it improved usability for people with disabilities. Wheelchair users or customers of shorter stature can press a button to adjust the height.
This accessibility strategy is also applied to the artificial intelligence (AI) home hub "LG ThinQ On." The device converses with customers, learns and predicts living patterns, and controls home appliances or Internet of Things (IoT) devices. IoT sensors linked with ThinQ On that provide door-open alerts, motion detection, and power monitoring offer alarms with light linked to lighting instead of sound so that customers who are deaf or hard of hearing can use them.
The LG Comfort Kit is a set of accessories that help customers use appliances conveniently, totaling 18 types, including: ▲ Easy Handle (door), which helps open and close a dishwasher door easily ▲ Easy Detergent Cup, which clearly indicates the detergent inlet and amount ▲ Easy Tray (drip tray), which guides users to place a cup precisely at the water outlet of a water purifier. The company said, "In addition to customers with disabilities and older customers, we developed it with diverse customer experiences in mind, including customers with infants and young children."
In Korea, the company is carrying out accessibility improvement activities at customer touchpoints through services such as the Best Companion Care service, in which a dedicated manager provides one-on-one assistance from the parking lot to in-store movement and product trials so that customers with limited mobility can use stores conveniently, and a dedicated consultation service for customers who use sign language.
LG Electronics is also undertaking various activities to improve customer accessibility. Representative examples include Easy Reading manuals for appliance use, composed of explanations and illustrations suited to children and teenagers, and the Appliance School one-day class, which explains safe appliance use through related play. Easy Reading won at the iF Design Award 2026, one of the world's three major design awards, recognizing design excellence that enhances social inclusivity and sustainability.
LG Electronics also operates the Bold Move community to improve accessibility for customers with disabilities and older customers. In this activity, customers share inconveniences experienced while using LG Electronics' appliances and services and exchange ideas to enhance accessibility. The LG Comfort Kit also went through a process in which community participants used the products themselves and suggested improvements.