Kakao said on the 14th that it added a voice feature to the pilot service of the "AI National Secretary," which it operates in cooperation with the Ministry of the Interior and Safety, and enhanced the service so users can complete reservations for public facilities within KakaoTalk.
The AI National Secretary is an AI agent that lets users issue electronic certificates and reserve public facilities in a conversational way through the KakaoTalk channel "Gukmin Secretary Ggubi." A key feature is that users can access public services in KakaoTalk without installing a separate app. Kakao said it secured the safety and reliability required for public services by applying its in-house AI model and the AI guardrail model "Kananah Safeguard."
With this update, users can issue electronic certificates and make reservations for public facilities using only voice commands such as "Issue a resident registration certificate" and "Reserve a tennis court." Previously, users had to move to a separate service during the reservation process, but from now on they can handle everything at once—from searching for facilities to making reservations—within the KakaoTalk chat window.
Kakao also increased accessibility by placing an AI National Secretary icon in the KakaoTalk "More" tab. As public services move into a private messenger, users are expected to face less burden of switching between apps or rechecking procedures.
Kakao plans to expand links to everyday, close-to-life public services and develop the service into an intelligent public AI service that proactively proposes offerings suited to users' situations.