LG CNS said on the 11th that it won the Korea Electric Power Corporation (KEPCO) "information strategy plan (ISP) consulting project for building the next-generation sales and distribution system." The project is to draw up the blueprint for KEPCO's next-generation sales and distribution system and is expected to serve as a preliminary project that will determine the technology roadmap for the main build-out, which is forecast to be worth several hundred billion won.
The sales and distribution system is a core work system used in real time by about 22,000 KEPCO employees. The system consists of the "sales" area, which handles the entire customer service process such as calculating, billing, and collecting electricity charges for about 25 million customers, and the "distribution" area, which handles power facility operations such as distribution design and construction management.
In this project, LG CNS will completely overhaul the work structure of the sales and distribution system and design an intelligent, AI- and data-based work framework.
For example, the work of checking customers' electricity usage and billing and collection involved many manual steps in verifying usage because the power metering devices used at each site vary and the formats of the collected data are all different. To improve this, LG CNS plans to derive ways to apply an automation platform that reduces manual and repetitive tasks. It will upgrade the process by applying AI-based analytical models to verify customers' power usage and billing information so that abnormal billing or irregular usage patterns can be detected more quickly.
Starting with the "sales and distribution system office," which oversees core systems such as sales and distribution, KEPCO is pushing to transform itself beyond simple power supply into a "global energy solution corporations." As part of that effort, it is accelerating digital transformation.
Baek U-gi, head of KEPCO's sales division (executive vice president), said, "Through the construction of this next-generation system, we will dramatically improve the quality of public services and fulfill our role as a key resource leading the power business ecosystem."
Lee Ho-goon, executive director in charge of public, telecom, and education AX business at LG CNS, said, "This ISP project is the starting point for converting KEPCO's core work systems into an intelligent, AI- and data-based framework," adding, "We will present optimal strategies and execution plans so the project can successfully carry through to the main build-out."