Google Cloud said on the 6th that it will supply conversational artificial intelligence (AI) technology to Weverse Company, which operates a global fan platform. Weverse decided to use Google Cloud's Machine Learning and Natural Language Processing (NLP) technologies to build a next-generation fan support system that responds 24/7 to fans' inquiries such as ticket reservations and goods (MD) purchases.
Through this collaboration, the two companies introduced a next-generation service based on intelligent automation that can scale instantly to meet the demands of millions of fans. The new service is designed to handle the complex needs of a global fandom that spans different time zones and languages while maintaining conversation quality.
Earlier, Weverse transferred its in-house data analytics platform to Google Cloud BigQuery to cope with a surge in extreme traffic. It then successfully handled all customer inquiries from 245 countries and regions through AI automation. Based on this collaboration, the goal is to double processing efficiency within the year.
Ruth Sun, Google Cloud Korea president, said, "Weverse will leverage Google Cloud's AI solutions to help fans around the world enjoy the same uninterrupted, vivid experience wherever they are."