LG Uplus will join hands with the global data platform corporations MongoDB to advance its artificial intelligence services and improve its system architecture.
LG Uplus said on the 22nd that it signed a partnership agreement with MongoDB for AI service data management cooperation and will expand the data operations experience verified in its AI contact center across the company's AI services.
The focus is on creating an environment that retrieves scattered customer histories, counseling records, and conversation logs more quickly. Until now, data has been stored across multiple systems, which took time to pull the needed information, and this process has been cited as a factor that lowers AI response quality and operational efficiency.
LG Uplus plans to use MongoDB's cloud platform "MongoDB Atlas" to reduce these limits. After applying it to the AICC counseling advisor service, resource efficiency improved by about 30%, and average handling time decreased by around 7%. Based on this, LG Uplus will upgrade its AI operations beyond keyword search to reflect the meaning and context of customer inquiries, and will modernize legacy systems step by step to fit the AI environment.
Meanwhile, LG Uplus's MongoDB-based counseling advisor moved into live operations in about four months and is currently handling more than 1 million queries per week. MongoDB highlights as strengths a structure that manages vector search and operational data together on a single platform and its autoscale feature. In fact, recording sub-1-second latency even for large-scale vector search queries is seen as a meaningful foundation for LG Uplus to expand its AI agent-type services going forward.