Samsung Electronics Service said on the 21st that it is strengthening eco-friendly services by expanding the use of refurbished parts in the appliance repair process and advancing a single-component repair method.
Repairs done with refurbished parts come with a one-year quality warranty, the same as new parts, and the expense is up to 50% lower than new parts. Refurbished parts are parts recovered from existing products that, after precision processing, have the same performance and quality as new parts.
On Dec. 2024, the Korea Fair Trade Commission revised an enforcement decree to promote social resource circulation, changing the policy from allowing refurbished parts only in smartphones and TVs to allowing them in all electronic products. In response, Samsung Electronics Service is promoting the use of refurbished parts to reduce the parts cost—which accounts for a large share of repair bills—and ease the burden on consumers.
It is also expanding single-component repairs, in which only the faulty portion is disassembled and replaced instead of replacing the entire part. This method applies to TV panels and smartphone displays and can cut repair expense by about 30%–50% compared with module replacement from the consumer's standpoint. In fact, in the first quarter, about 40% of TV panel repairs were carried out using the single-component method, indicating a growing share of this approach.