LG Uplus said on the 8th that it will operate a store visit reservation system for USIM updates and free replacements through the Uplus One app and its website starting that day.
LG Uplus plans to roll out USIM updates and free replacements to all customers in phases starting on the 13th of this month. Starting on the 8th, customers can make reservations by selecting their preferred store, date, and time slot directly through the "store visit reservation" menu in the Uplus One app and on the LG Uplus website.
The reservation system was prepared to reduce inconveniences that may arise when customer center inquiries and store visits concentrate at specific times in the early stage of the USIM update and replacement program. LG Uplus explained that, through the reservation system, it has prepared for customers to reduce wait times and receive USIM updates and free replacements more smoothly.
Since the 30th of last month, LG Uplus has been sequentially providing guidance on USIM updates and free replacements to all customers via text messages. The company completed a total of 16.41 million text notifications by Apr. 7, and the messages specified the required procedures based on each customer's USIM type and whether an update is possible.
Customers eligible for a USIM update can take action themselves through the Uplus One app or the LG Uplus website starting on the 13th. Customers who want a USIM update or USIM replacement at a store should make a reservation and then visit.
To minimize customer inconvenience in the early stage, LG Uplus is operating a companywide customer care situation room. It plans to ensure stable operations by comprehensively checking USIM inventory, store operations, and the status of customer inquiries.
Lee Jae-won, head of the consumer division (executive vice president) at LG Uplus, said, "We prepared both a reservation system and on-site operating procedures so customers can receive USIM updates and free replacements more conveniently and stably," adding, "We will do our best to minimize customer inconvenience and apply a more enhanced security system without a hitch."