Kakao Mobility said on the 29th that it will expand the "Call Kakao T Taxi on your behalf" service offline in cooperation with Seoul National University Bundang Hospita and move to support travel convenience for the digitally vulnerable.
Kakao Mobility said the collaboration is part of its ongoing "digital barrier-free" efforts. Earlier, Kakao Mobility teamed up with KTis to launch the "114 Call a Taxi on Your Behalf" service, which has drawn a strong response, with an average of 300 calls a day and a cumulative 100,000 calls. While the phone-based call service via 114 improved digital accessibility for people with mobility challenges in a non-face-to-face way, this collaboration is significant in that it provides direct convenience to both users and on-site staff in offline settings.
Kakao Mobility provided a "taxi web dispatch system" tailored to the on-site characteristics of Seoul National University Bundang Hospita, which sees many visitors who need help using taxis, including older patients and foreigners. With taxi dispatch now available through office PCs, visitors will find it easier to use taxis, and hospital administration staff are also expected to be freed from the hassle of using their personal mobile phones to call taxis on behalf of patients.
It is also easy to use. When a patient who needs a taxi goes to the information desk in the hospital and provides a destination, the staff calls a Kakao T Taxi through a dedicated system on the patient's behalf. Once a vehicle is assigned, the patient is informed of the vehicle number, driver contact, estimated arrival time, and boarding location, and can board the taxi safely. This call-on-your-behalf taxi service is available starting today.
Meanwhile, the "taxi web dispatch system" that Kakao Mobility has provided to Seoul National University Bundang Hospita can be used not only in essential medical settings such as large hospitals, but also in various locations that need mobility support, including senior-only facilities and welfare centers. Kakao Mobility plans to continue seeking collaboration opportunities with various institutions and offline hubs to improve travel convenience for people with transportation challenges and the digitally vulnerable.
Ryu Geung-seon, CEO of Kakao Mobility, said, "Kakao Mobility will continue to work so that platform technology can spread as warm technology that helps all mobility."