Soongsil Home Services said on Mar. 19 it will push a "three major trust project" to improve the transaction environment for both professionals and customers.
The project aims to strengthen the platform-wide trust framework, including verification of business and qualification information, fraud prevention technology, and a transaction guarantee program. To that end, Soongsil Home Services will establish a "trust-building task force" and gradually introduce related policies.
First, it will tighten procedures for verifying business registration information and qualifications. If the business registration certificate does not match the account identity verification information, additional documents will be required, and qualifications will be automatically verified using a public data-based API. Even after approval, a system will operate to check status on a regular basis.
Fraud prevention features will also be expanded. In addition to the existing search of fraud report histories with the Korean National Police Agency and linkage with The Cheat, the company will introduce a system that automatically verifies bank account numbers and phone numbers shared during chats.
The transaction guarantee program will also be strengthened. The refund guarantee for transactions using Soomgo Pay will be expanded from up to 1 million won to 5 million won, and a program will be implemented to compensate up to 10 million won for damages that occur during service.
In the second half, it also plans to strengthen its dispute response system by introducing a dedicated dispute care counselor program and a standard contract system.
Lee Eun-seon, head of the Soomgo trust-building task force, said, "We will strengthen the user protection system by improving the transaction environment."