SK Telecom said on the 16th that it unveiled an internal detailed roadmap, including support systems and employee training, along with the goal of "one person, one AI agent," under which every employee, including those in nondeveloper roles, will build AI tailored to their own work.
The company said it will accelerate companywide AX (AI transformation) under the catchphrase "Change we build together, AX." Beyond merely automating existing tasks, it plans a full-scale overhaul so that all employees can directly develop AI agents and drive business innovation.
First, SK Telecom will provide platforms so agents can be built easily even without coding experience or knowledge, including △ the highly versatile "adot Biz" △ "Polaris," specialized for marketing and data extraction △ and "Playground," which helps with network data analysis and coding. Using these platforms, employees can create AI agents for practical work by asking questions in natural language or combining modules like stacking blocks.
The support system "AXMS (AX Management System)," which helps AX blend naturally into the corporations' culture, also officially went live the same day. AXMS transparently discloses innovation ideas submitted by individuals, their progress, and feedback to increase internal knowledge utilization, and it also provides a dashboard to check this in real time.
SK Telecom plans to run AX idea contests and training throughout the year. Since February, about 180 opinions have been submitted to the "AX Innovation Idea Contest." Among them, core projects have been selected for a Fast Track, and working-level staff and development teams are jointly developing them with a goal of commercialization and companywide rollout within the third quarter of this year.
In addition, it will run a step-by-step capability-building program spanning frontier training, a design camp, and a bootcamp to boost employees' practical AI skills. In particular, it will host a hackathon in the first half to pool innovation capabilities, and in the second half it plans to spread success stories across the company through the second round of AX project selections and awards for outstanding performance.
SK Telecom has already applied AX success cases created by employees to work. For example, "security coding verification automation" equips AI to review code to prevent errors and even propose fixes. This reportedly cut the person in charge's annual work time by 30% (about 3,000 hours). The location analysis solution "LITMUS" combined AI algorithms that infer the movement and means of transportation of traffic and floating populations and was supplied to local governments.
Jung Jai-hun, CEO of SK Telecom, said, "AI transformation does not begin with flashy technology but with small improvements by employees who know best the problems at their own worksites," and added, "With a 'the answer is in the field' mindset—where attempts to solve inconveniences through AI come together—SK Telecom's own AX flywheel will gain powerful momentum."